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The need for high-quality chatbot training data

Technology enhancements in Human-Computer interaction has allowed users to interact more seamlessly with computers over a period of time. From setting up medical appointments to online check-in for flights, AI chatbots that imitate human conversations have gained prominence recently. We’ve all used a chatbot like Alexa or Siri to simplify our lives and workload, but do we know how they actually work?

What is a Chatbot?

A chatbot is a type of software that can simulate a conversation with a real human user. The medium used for this exchange is through applications, websites, or telephone conversations. Technically, a chatbot is a piece of software that conducts a conversation via auditory or textual methods simulating how a human would behave as a conversational partner

Chatbots learn from human interactions and grow over time. Broadly speaking, there are two types of bots; one that works on pre-defined rules and the other that can learn from data, identify patterns and make decisions with minimal human intervention. Rule-based chatbots use predefined responses from a database. The bot pulls information from a database using keywords and executes specific commands associated with those keywords. Smart machine-based chatbots, on the other hand, use artificial intelligence and cognitive computing to synthesize data from various information sources while weighing context and conflicting evidence to suggest the best possible response.

what is a chatbot

So, why are chatbots so popular?

Artificial intelligence has a wide range of applications for several fields. Chatbots are one of the most popular examples of artificial intelligence. They are an important asset for many businesses, as they assist in customer support among other things. According to a 2011 study by Gartner, by 2020 around 85% of our interactions will be handled by chatbots rather than humans. Chatbots aren’t just used for answering questions, but they also play a vital role in collecting information, creating databases, etc.

Chatbots help with:

  • Customer service’s first priority is its customers. Their experience determines the success or failure of a company. When online shopping is considered, it has been observed that most shoppers need some kind of support system in place. They need help at each step of the purchasing process, which is where chatbots come in to make this process smooth and quick.
  • Customer information informs their customer service strategies based on the data that they collect about their consumers. Chatbots take information from the reviews and feedback and use that information to help determine how the company can make its product better.
  • Lesser workforce – The work done by one chatbot is better than getting it done by a large number of employees. Companies can cut down on costs by using chatbots that can handle a variety of customer interactions, thus making the work simpler and more efficient as the amount of human error is reduced.
  • Avoids redundancy – Tasks can be avoided within company call centers and the employees, that is, they will help in ensuring that the employees spend their time on important tasks rather than repetitive ones.

Chatbots today can answer simple questions using prebuilt responses. If a user says A, the chatbot will respond with B and so on. After this development, however, expectations have increased. We are now looking for more advanced chatbots that can perform several tasks.

Conversational AI chatbots can be divided into a number of categories based on their level of maturity:

Level 1: This is the basic level where the chatbot can answer questions with pre-built responses. It is capable of sending notifications and reminders.

Level 2: At this level, the chatbot can answer questions and also lightly improvise during a follow-up.

Level 3: The assistant is now capable of engaging in a conversation with the user where it can offer more than just the prebuilt answers. It gets an idea of the context and can help you make decisions with ease.

Level 4: Now, the conversational chatbot knows you better. It knows your preferences and can make recommendations based on them.

Level 5 and beyond: Now the assistant is capable of monitoring several assistants to perform certain tasks. They can do efficient promotions, help in specific targeting of certain groups based on trends and feedback.

So, what goes on behind building a chatbot?

Developing a conversational chatbot is a long process, one that requires innovation at every step. The first and the most important decision to be made is how the bot will process the inputs and produce the reply. Most systems today used rule-based or retrieval-based methods. Other areas of research are grounded learning and interactive learning.

  1. Rule-based
    The chatbots are trained using a set of rules that automatically convert the input into a predefined output or action. It is a simple system, but highly dependent on keywords.
  2. Retrieval-based
    With this system, the bot receiving the input locates the best response from a database and displays it. It requires a high level of data pre-processing and is difficult to personalize and scale.
  3. Generative
    As the demand for chatbots increases, more innovation is being demanded. The limitations of the above-mentioned systems are overcome by this one. Here, the bot is trained using a large amount of chatbot training data. Generative systems are trained end-to-end instead of step-by-step and the system remains scalable in the long run.
  4. Ensemble
    All advanced chatbots, like Alexa, have been built with ensemble methods that are a mixture of all the three approaches. They use different approaches for different activities, but these methods still need a lot of work.
  5. Grounded learning
    Most human knowledge isn’t in the form of structured datasets and is instead presented in the form of text and images. Grounded learning involves knowledge that is based on real-world conversations.

For a chatbot to function as per the requirements, it is important to provide it with high-quality chatbot training data. What exactly is AI training data?

A chatbot converts raw data into a conversation. This raw data is unstructured. For example, consider a customer service chatbot. The chatbot needs to have a rough basis of what questions people might ask as well as the answers to those questions. For this, it retrieves data from emails, databases, or transcripts. This is the training data.

The process of formulating a response by a chatbot

The Importance of High-Quality Chatbot Training Data

Most of the chatbots today don’t work properly because they either have no training or use very little data. The implementation of machine-learning technology to train the bot is what differentiates a good chatbot from the rest.

Training is an on-going process that consists of five stages:

  1. Warm-up training
    The client data is used to start the chatbot. This is the first and most important step.
  2. Real-time training
    The incoming conversations are tracked and tell the bot what people are asking or saying, instead of working purely based on assumptions.
  3. Sentiment training
    The way people are talking to the bot is used to train language and functions. For example, an angry user is dealt with differently as compared to a happy user.
  4. Effectiveness training
    In this method, the result of the conversations is analyzed and the bot is trained accordingly to reach more people faster.

These are just a few ways on how high-quality chatbot training data can enable a conversational bot to produce optimal results. After this, the chatbot is checked for improvement at every stage. 

Chatbots make interactions between people and organizations simpler, enhancing customer service, and they also allow companies to improve their customer experience and overall efficiency. Human intervention is vital to building, training, and optimizing the chatbot system.

what is content moderation and why companies need it

Content Moderation refers to the practice of flagging user-generated submissions based on a set of guidelines in order to determine whether the submission can be used or not in the related media.  These rules decide what’s acceptable and what isn’t to promote the generation of content that falls within its conditions. This process represents the importance of curbing the output of inappropriate content which could harm the involved viewers. Unacceptable content is always removed based on their offensiveness, inappropriateness, or their lack of usability.

Why do we need content moderation?

In an era in which information online has the potential to cause havoc and influence young minds, there is a need to moderate the content which can be accessed by people belonging to a range of age-groups. For example, online communities which are commonly used by children need to be constantly monitored for suspicious and dangerous activities such as bullying, sexual grooming behavior, abusive language, etc. When content isn’t moderated carefully and effectively, the risk of the platform turning into a breeding ground for the content which falls outside the community’s guidelines increases.

Content moderation comes with a lot of benefits such as:

  • Protection of the brand and its users
    Having a team of content moderators allows the brand’s reputation to remain intact even if users upload undesirable content. It also protects the users from being the victims of content which could be termed abusive or inappropriate.
  • Understanding of viewers/users
    Pattern recognition is a common advantage of content moderation. This can be used by the content moderators to understand the type of users which access the platform they are governing. Promotions can be planned accordingly and marketing campaigns can be created based on such recognizable patterns and statistics.
  • Increase of traffic and search engine rankings
    Content generated by the community can help to fuel traffic because users would use other internet media to direct their potential audience to their online content. When such content is moderated, it attracts more traffic because it allows users to understand the type of content which they can expect on the platform/website. This can provide a big boost to the platform’s influence over internet users. Also, search engines thrive on this because of increased user interaction.

How do content moderation systems work?

Content moderation can work in a variety of methods and each of them holds their pros and cons. Based on the characteristics of the community, the content can be moderated in the following ways:

Pre-moderation

In this type of moderation, the users first upload their content after which a screening process takes place. Only once the content passes the platform’s guidelines is it allowed to be made public. This method allows the final public upload to be free from anything that’s undesirable or which could be deemed offensive by a majority of viewers.

The problem with pre-moderation is the fact that users could be left unsatisfied because it delays their content from going public. Another disadvantage is the high cost of operation involved in maintaining a team of moderators dedicated to ensuring top quality public content. If the number of user submissions increases, the workload of the moderators also increases and that could stall a significant portion of the content from going public.

If the quality of the content cannot be compromised under any circumstances, this method of moderation is extremely effective.

Post-moderation

This moderation technique is extremely useful when instant uploading and a quicker pace of public content generation is important. Content by the user will be displayed on the platform immediately after it is created, but it would still be screened by a content moderator after which it would either be allowed to remain or removed.

This method has the advantage of promoting real-time content and active conversations. Most people prefer their content online as soon as possible and post moderation allows this. In addition to this, any content which is inconsistent with the guidelines can be removed in a timely manner.

The flaws and disadvantages of this method include legal obligations of the website operator and difficulties for moderators to keep up with all the user content which has been uploaded. The number of views a piece of content receives can have an impact on the platform and if the content strays away from the platform’s guidelines, it can prove to be costly. Considering the fact that such hurdles exist, the content moderation and review process should be completed within a quick time slot.

Reactive moderation

In this case, users get to flag and react to the content which is displayed to them. If the members deem the content to be offensive or undesirable, they can react accordingly to it. This makes the members of the community responsible for reporting the content which they come across. A report button is usually present next to any public piece of content and users can use this option to flag anything which falls outside the community’s guidelines.

This system is extremely effective when it aids a pre-moderation or a post-moderation setup. It allows the platform to identify inappropriate content which the community moderators might’ve missed out on. It also reduces the burden on community moderators and theoretically, it allows the platform to dodge any claims of their responsibility for the user-uploaded content.

On the other hand, this style of moderation may not make sense if the quality of the content is extremely crucial to the reputation of the company. Interestingly, certain countries have laws which legally protect platforms that encourage/adopt reactive moderation.

AI Content Moderation

Community moderators can take the help of artificial intelligence inspired content moderation as a tool to implement the guidelines of the platform. Automated moderation is commonly used to block the occurrences of banned words and phrases. IP bans can also be established using such a tool.

Current shortcomings of content moderation

Content moderators are bestowed with the important responsibility of cleaning up all content which represents the worst which humanity has to offer. A lot of user-generated content is extremely harmful to the general public (especially children) and due to this, content moderation becomes the process which protects every platform’s community. Here are some of the shortcomings experienced by modern content moderation:

  • Content moderation comes with certain dangers such as continuously exposing content moderators to undesirable and inappropriate content. This can have a negative psychological impact but thankfully, companies have found a way to replace them with AI moderators. While this solves the earlier issue, it makes the moderation process more secretive.
  • Content moderation presently has its fair share of inconsistencies. For example, an AI content moderation setup can detect nudity better than hate speech, while the public could argue that the latter has more significant consequences. Also, in most platforms, profiles of public figures tend to be given more leniency compared to everyday users.
  • Content Moderation has been observed to have a disproportionately negative influence on members of marginalized communities. The rules surrounding what is offensive and what isn’t aren’t generally very clear on these platforms, and users can have their accounts banned temporarily or permanently if they are found to have indulged in such activity.
  • Continuing from the last statement, the appeals process in most platforms is broken. Users might end up getting banned for actions they could rightfully justify and it could take a long period of time before the ban is revoked. This is a special area in which content moderation has failed or needs to improve.

Conclusion

While the topic of content moderation comes with its achievements and failures, it completely makes sense for companies and platforms to invest in this. If the content moderation process is implemented in a manner which is scalable, it can allow the platform to become the source of a large volume of information, generated by its users. Not only can the platform enjoy the opportunity to publish a lot of content, but it can also be moderated to ensure the protection of its users from malicious and undesirable content.

Understanding the difference between AI, ML & NLP models

Technology has revolutionized our lives and is constantly changing and progressing. The most flourishing technologies include Artificial Intelligence, Machine Learning, Natural Language Processing, and Deep Learning. These are the most trending technologies growing at a fast pace and are today’s leading-edge technologies.

These terms are generally used together in some contexts but do not mean the same and are related to each other in some or the other way. ML is one of the leading areas of AI which allows computers to learn by themselves and NLP is a branch of AI.

What is Artificial Intelligence?

Artificial refers to something not real and Intelligence stands for the ability of understanding, thinking, creating and logically figuring out things. These two terms together can be used to define something which is not real yet intelligent.

AI is a field of computer science that emphasizes on making intelligent machines to perform tasks commonly associated with intelligent beings. It basically deals with intelligence exhibited by software and machines.

While we have only recently begun making meaningful strides in AI, its application has encompassed a wide spread of areas and impressive use-cases. AI finds application in very many fields, from assisting cameras, recognizing landscapes, and enhancing picture quality to use-cases as diverse and distinct as self-driving cars, autonomous robotics, virtual reality, surveillance, finance, and health industries.

History of AI

The first work towards AI was carried out in 1943 with the evolution of Artificial Neurons. In 1950, Turing test was conducted by Alan Turing that can check the machine’s ability to exhibit intelligence.

The first chatbot was developed in 1966 and was named ELIZA followed by the development of the first smart robot, WABOT-1. The first AI vacuum cleaner, ROOMBA was introduced in the year 2002. Finally, AI entered the world of business with companies like Facebook and Twitter using it.

Google’s Android app “Google Now”, launched in the year 2012 was again an AI application. The most recent wonder of AI is “the Project Debater” from IBM. AI has currently reached a remarkable position

The areas of application of AI include

  • Chat-bots – An ever-present agent ready to listen to your needs complaints and thoughts and respond appropriately and automatically in a timely fashion is an asset that finds application in many places — virtual agents, friendly therapists, automated agents for companies, and more.
  • Self-Driving Cars: Computer Vision is the fundamental technology behind developing autonomous vehicles. Most leading car manufacturers in the world are reaping the benefits of investing in artificial intelligence for developing on-road versions of hands-free technology.
  • Computer Vision: Computer Vision is the process of computer systems and robots responding to visual inputs — most commonly images and videos.
  • Facial Recognition: AI helps you detect faces, identify faces by name, understand emotion, recognize complexion and that’s not the end of it.

What is Machine Learning?

One of the major applications of Artificial Intelligence is machine learning. ML is not a sub-domain of AI but can be generally termed as a sub-field of AI. The field of machine learning is concerned with the question of how to construct computer programs that automatically improve with experience.

Implementing an ML model requires a lot of data known as training data which is fed into the model and based on this data, the machine learns to perform several tasks. This data could be anything such as text, images, audio, etc…

 Machine learning draws on concepts and results from many fields, including statistics, artificial intelligence, philosophy, information theory, biology, cognitive science, computational complexity and control theory. ML itself is a self-learning algorithm. The different algorithms of ML include Decision Trees, Neural Networks, SEO, Candidate Elimination, Find-S, etc.

History of Machine Learning

The roots of ML lie way back in the 17th century with the introduction of Mechanical Adder and Mechanical System for Statistical Calculations. Turing Test conducted in 1950 was again a turning point in the field of ML.

The most important feature of ML is “Self-Learning”. The first computer learning program was written by Arthur Samuel for the game of checkers followed by the designing of perceptron (neural network). “The Nearest Neighbor” algorithm was written for pattern recognition.

Finally, the introduction of adaptive learning was introduced in the early 2000s which is currently progressing rapidly with Deep Learning is one of its best examples.

Different types of machine learning approaches are:

Supervised Learning uses training data which is correctly labeled to teach relationships between given input variables and the preferred output.

Unsupervised Learning doesn’t have a training data set but can be used to detect repetitive patterns and styles.

Reinforcement Learning encourages trial-and-error learning by rewarding and punishing respectively for preferred and undesired results.

ML has several applications in various fields such as

  • Customer Service: ML is revolutionizing customer service, catering to customers by providing tailored individual resolutions as well as enhancing the human service agent capability through profiling and suggesting proven solutions. 
  • HealthCare: The use of different sensors and devices use data to access a patient’s health status in real-time.
  • Financial Services: To get the key insights into financial data and to prevent financial frauds.
  • Sales and Marketing: This majorly includes digital marketing, which is currently an emerging field, uses several machine learning algorithms to enhance the purchases and to enhance the ideal buyer journey.

What is Natural Language Processing?

Natural Language Processing is an AI method of communicating with an intelligent system using a natural language.

Natural Language Processing (NLP) and its variants Natural Language Understanding (NLU) and Natural Language Generation (NLG) are processes which teach human language to computers. They can then use their understanding of our language to interact with us without the need for a machine language intermediary.

History of NLP

NLP was introduced mainly for machine translation. In the early 1950s attempts were made to automate language translation. The growth of NLP started during the early ’90s which involved the direct application of statistical methods to NLP itself. In 2006, more advancement took place with the launch of IBM’s Watson, an AI system which is capable of answering questions posed in natural language. The invention of Siri’s speech recognition in the field of NLP’s research and development is booming.

Few Applications of NLP include

  • Sentiment Analysis – Majorly helps in monitoring Social Media
  • Speech Recognition – The ability of a computer to listen to a human voice, analyze and respond.
  • Text Classification – Text classification is used to assign tags to text according to the content.
  • Grammar Correction – Used by software like MS-Word for spell-checking.

What is Deep Learning?

The term “Deep Learning” was first coined in 2006. Deep Learning is a field of machine learning where algorithms are motivated by artificial neural networks (ANN). It is an AI function that acts lie a human brain for processing large data-sets. A different set of patterns are created which are used for decision making.

The motive of introducing Deep Learning is to move Machine Learning closer to its main aim. Cat Experiment conducted in 2012 figured out the difficulties of Unsupervised Learning. Deep learning uses “Supervised Learning” where a neural network is trained using “Unsupervised Learning”.

Taking inspiration from the latest research in human cognition and functioning of the brain, neural network algorithms were developed which used several ‘nodes’ that process information like how neurons do. These networks have multiple layers of nodes (deep nodes and surface nodes) for different complexities, hence the term deep learning. The different activation functions used in Deep Learning include linear, sigmoid, tanh, etc.…

History of Deep Learning

The history of Deep Learning includes the introduction of “The Back-Propagation” algorithm, which was introduced in 1974, used for enhancing prediction accuracy in ML.  Recurrent Neural Network was introduced in 1986 which takes a series of inputs with no predefined limit, followed by the introduction of Bidirectional Recurrent Neural Network in 1997.  In 2009 Salakhutdinov & Hinton introduced Deep Boltzmann Machines. In the year 2012, Geoffrey Hinton introduced Dropout, an efficient way of training neural networks

Applications of Deep Learning are

  • Text and Character generation – Natural Language Generation.
  • Automatic Machine Translation – Automatic translation of text and images.
  • Facial Recognition: Computer Vision helps you detect faces, identify faces by name, understand emotion, recognize complexion and that’s not the end of it.
  • Robotics: Deep learning has also been found to be effective at handling multi-modal data generated in robotic sensing applications.

Key Differences between AI, ML, and NLP

Artificial intelligence (AI) is closely related to making machines intelligent and make them perform human tasks. Any object turning smart for example, washing machine, cars, refrigerator, television becomes an artificially intelligent object. Machine Learning and Artificial Intelligence are the terms often used together but aren’t the same.

ML is an application of AI. Machine Learning is basically the ability of a system to learn by itself without being explicitly programmed. Deep Learning is a part of Machine Learning which is applied to larger data-sets and based on ANN (Artificial Neural Networks).

The main technology used in NLP (Natural Language Processing) which mainly focuses on teaching natural/human language to computers. NLP is again a part of AI and sometimes overlaps with ML to perform tasks. DL is the same as ML or an extended version of ML and both are fields of AI. NLP is a part of AI which overlaps with ML & DL.

The need for quality training data | Blog | Bridged.o

What is training data? Where to find it? And how much do you need?

Artificial Intelligence is created primarily from exposure and experience. In order to teach a computer system a certain thought-action process for executing a task, it is fed a large amount of relevant data which, simply put, is a collection of correct examples of the desired process and result. This data is called Training Data, and the entire exercise is part of Machine Learning.

Artificial Intelligence tasks are more than just computing and storage or doing them faster and more efficiently. We said thought-action process because that is precisely what the computer is trying to learn: given basic parameters and objectives, it can understand rules, establish relationships, detect patterns, evaluate consequences, and identify the best course of action. But the success of the AI model depends on the quality, accuracy, and quantity of the training data that it feeds on.

The training data itself needs to be tailored for the end-result desired. This is where Bridged excels in delivering the best training data. Not only do we provide highly accurate datasets, but we also curate it as per the requirements of the project.

Below are a few examples of training data labeling that we provide to train different types of machine learning models:

2D/3D Bounding Boxes

2D/3D bounding boxed | Blog | Bridged.co

Drawing rectangles or cuboids around objects in an image and labeling them to different classes.

Point Annotation

Point annotation | Blog | Bridged.co

Marking points of interest in an object to define its identifiable features.

Line Annotation

Line annotation | Blog | Bridged.co

Drawing lines over objects and assigning a class to them.

Polygonal Annotation

Polygonal annotation | Blog | Bridged.co

Drawing polygonal boundaries around objects and class-labeling them accordingly.

Semantic Segmentation

Semantic segmentation | Blog | Bridged.co

Labeling images at a pixel level for a greater understanding and classification of objects.

Video Annotation

Video annotation | Blog | Bridged.co

Object tracking through multiple frames to estimate both spatial and temporal quantities.

Chatbot Training

Chatbot training | Blog | Bridged.co

Building conversation sets, labeling different parts of speech, tone and syntax analysis.

Sentiment Analysis

Sentiment analysis | Blog | Bridged.co

Label user content to understand brand sentiment: positive, negative, neutral and the reasons why.

Data Management

Cleaning, structuring, and enriching data for increased efficiency in processing.

Image Tagging

Image tagging | Blog | Bridged.co

Identify scenes and emotions. Understand apparel and colours.

Content Moderation

Content moderation | Blog | Bridged.co

Label text, images, and videos to evaluate permissible and inappropriate material.

E-commerce Recommendations

Optimise product recommendations for up-sell and cross-sell.

Optical Character Recognition

Learn to convert text from images into machine-readable data.


How much training data does an AI model need?

The amount of training data one needs depends on several factors — the task you are trying to perform, the performance you want to achieve, the input features you have, the noise in the training data, the noise in your extracted features, the complexity of your model and so on. Although, as an unspoken rule, machine learning enthusiasts understand that larger the dataset, more fine-tuned the AI model will turn out to be.

Validation and Testing

After the model is fit using training data, it goes through evaluation steps to achieve the required accuracy.

Validation & testing of models | Blog | Bridged.co

Validation Dataset

This is the sample of data that is used to provide an unbiased evaluation of the model fit on the training dataset while tuning model hyper-parameters. The evaluation becomes more biased when the validation dataset is incorporated into the model configuration.

Test Dataset

In order to test the performance of models, they need to be challenged frequently. The test dataset provides an unbiased evaluation of the final model. The data in the test dataset is never used during training.

Importance of choosing the right training datasets

Considering the success or failure of the AI algorithm depends so much on the training data it learns from, building a quality dataset is of paramount importance. While there are public platforms for different sorts of training data, it is not prudent to use them for more than just generic purposes. With curated and carefully constructed training data, the likes of which are provided by Bridged, machine learning models can quickly and accurately scale toward their desired goals.

Reach out to us at www.bridgedai.com to build quality data catering to your unique requirements.


NLP in AI and the realization of futuristic robots

How a well-trained conversational AI can empower your business

When the most valuable asset in the world is data, the most powerful tool you can have is the ability to process exabytes of information that data has to offer, and productively so. As we begin to produce gigabytes of digital data every day, De Toekomst — The Future — is with those that can effectively utilize this space, or more appropriately, the cloud. And it is precisely here that Artificial Intelligence is making its mark.

While we have only recently begun making meaningful strides in AI, its application has encompassed a wide spread of areas and impressive use-cases. And the sphere where AI is making its presence felt like a real and tangible entity is when it has a voice of its own. Natural Language Processing (NLP) and its variants Natural Language Understanding (NLU) and Natural Language Generation (NLG) are processes which teach human language to computers. They can then use their understanding of our language to interact with us without the need for a machine language intermediary.

AI has grown to become our personal assistant helping us with tasks at our behest, literally. Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana and Google Voice Assistant are only a few examples of AI systems integrating themselves seamlessly into our daily lives and routine. They help us plan our schedules, carry out functions without us having to push a single button, inform us of the latest developments, all the while learning more about our preferences and customizing themselves for us just by listening. With our permission, AI can become our best help.

Leading voice assistants | Blog | Bridged.co

How businesses are leveraging the AI assistant

Equipped with the knowledge of human communication, AI bots can potentially be used in any field that involves language to derive fast, intelligent, and useful insights which can then be transformed into follow-up actions tailored for each customer. Companies have realized the benefits of this incredibly powerful service and have begun utilizing them to gain significant market advantages. We will now talk about a few major applications of the conversational AI, and how we at Bridged are helping companies realize their ambitions for the AI-driven future.

Voice Control and Assistance

Voice control and assistance | Blog | Bridged.co

Performing basic tasks — reading messages, checking notifications, news updates, changing settings, operating connected devices, speech-to-text services.

Planning and Scheduling — setting up meetings, calendar events, automated replies, navigation, online assistance, payments.

Personalization and Security — compiling playlists, product suggestions, mood-based ambiance control, surveillance, and security.

Bridged.co Services: Voice Recognition, Speech Synthesis, Search Relevance.

Chat-bots

Chatbots training | Blog | Bridged.co

An ever-present agent ready to listen to your needs complaints and thoughts, and respond appropriately and automatically in a timely fashion is an asset that finds application in many places — virtual agents, friendly therapists, automated agents for companies, and more.

Bridged.co Services: Chat-bot Training, Virtual Assistant Training, NLP.

Sentiment Analysis

Sentiment analysis | Blog | Bridged.co

The ability to monitor end-user opinions of a brand or product and gain an understanding of the same on a large scale is clutch in any competitive scenario. Customer retention has become a zero-sum game and sentiment analysis stands at the center of this marketing field. Armed with NLP and machine learning, AI can listen to the scores of available user opinions across multiple platforms be it social media or community forums or even personal blogs. Accurate analyses of brand value at scale provided by accurate AI are invaluable to businesses.

Bridged.co Services: Brand Sentiment Analysis, E-commerce Recommendations, User Content Support.

Customer Service

Customer service | Blog | Bridged.co

AI is revolutionizing customer service, catering to customers by providing tailored individual resolutions as well as enhancing the human service agent capability through profiling and suggesting proven solutions. AI can be put up to a) responding to common queries, b) as a first layer of gathering service request info and routine troubleshooting, c) integrating with the resolution system, learning from successful cases, and suggesting or implementing final calls. AI makes the whole system faster and more efficient.

Bridged.co Services: Chat-bot Training, Sentiment Analysis, User Content Support.

Translate languages as you speak

The need for a multi-language translation book or for a local guide to communicating your need in a tongue you don’t speak is reduced with the advent of live translation by conversation bots that speak your message out loud, as and when you call on them right from your phones and smart devices.

Bridged.co Services: NLP, Voice Recognition, Speech Analysis.

Real-time Transcription

You can count on AI to take down notes for when you are in meetings or need to parse audio or video clips, or just want to pen down your thoughts. Transcription of speech to text is a very common application and finds use in several business tasks.

Bridged.co Services: Audio/Video Transcription, NLP, Voice Recognition.

We are at a very exciting juncture in the development of AI technology. New machine learning techniques including deep learning applied to NLP processes have made it possible to stretch the boundaries of what can be built using AI bots.