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Innovative chatbots

Chatbots are becoming popular with the increasing capacity to perform thousands of tasks. There are 23,552 identified number of tasks related to lifestyle, games, music, smart home, travel & tourism, shopping, communication, shopping, and many more areas. AI can multiple employee productivity within the organizations and speed up innovation.

Big brands that extensively use Chatbots are Lyft, Spotify, MasterCard, Staples, Pizza Hut, Starbucks, Fandango, Tata Capital, TCS, Club Mahindra, Godrej Agrovet, etc. The versatile applications powered by AI keeps the chatbots running at high speed and have the capacity to speed up the information exchange and response rate.

Microsoft and IDC Asia Pacific states that around 77% of business leaders consider Artificial Intelligence is increasing business competitiveness by 2.3x by 2021.

Innovative chatbots

Chatbots are making a mark in sectors like healthcare and medicine, education, edutainment, real estate, travel, customer service, gaming, and E-commerce.

Top 10 Most Innovative Chatbots:

AI bots

Artificial Intelligence chatbots deliver quality output and the deep learning algorithms ensure the relevance of content shared. It can sense the user’s intentions and personalize the response.

1. Mitsuku: A popular AI-powered online chatbot developed using Artificial Linguistic Internet Computer Entity – A.L.I.C.E. database. The advanced machine learning techniques enhance its conversation skills allowing anyone to talk with it. However, it is not created for any specific purpose but aims to entertain users.

Mitsuku is the most human-like chatbot and can make human-like conversations. It uses NLP- natural language processing that allows the bot to understand everything we say. It is five times the award winner of the Loebner Prize Turing Test.

Mitsuku is the best conversation chatbot that performs well compared to other bots. You can ask what all can it do for you or have a general conversation, knowledgeable conversation, ask about history, or something that happened between selected dates, ask it to show a horoscope, top 40 songs across the globe and much more.

It can talk about anything and with anyone; it has no topic or age limitations. It can be funny some times and while discussing sensitive topics it takes a neutral stand.

2. Hipmunk:  It is one of the most innovative AI chatbots supported by a user interface. It has wonderful travel ideas. A bot is supported by a user interface (UI) that can be more efficient. Hipmunk It understands your need and helps you schedule the travel, search for best flight options, book hotels or rent a car.

Hipmunk can search and compare the price and options from other listings and get you the best deal. Easily integrate them with social media pages or Skype. The bot uses the location data to determine work accordingly for the search input and optimizes the search for the user.

It lets you do your work or relax while it smartly handles the information found from multiple sites, and places it right to suit your requirements. It allows you to share the maps.

Hipmunk is not chatty bot yet efficient to complete the transactions for the user. Bots need not to be chatty.

3.Duolingo: A language-learning app gained popularity because of the number of languages it lets you practice. Duolingo enables you to develop conversational skills in other languages and you can even practice aloud.

Duolingo saves you from the embarrassment of speaking a foreign language and lets you overcome the fear of conversing in front of others.

Learn almost 30 foreign languages through this chatbot. It provides plenty of self-paced exercises that can develop a better understanding of those languages.

It simplifies the recruitment process and is capable of interviewing thousands of candidates simultaneously and in a given period it can complete the interviews.

4.Robot Vera: It is a networking Legal and HR chatbot that business enterprises use to solve many issues relating to the recruitment, legal paperwork, etc. smoothly. Robot Vera can improve the workflow and productivity of the company.

Human Resources team’s efforts to screen and select the CV’s form the job portals, inspect the CV’s, sort the documents, and e-mails received from not suitable candidates. Robot Vera automatically analyzes resume databases and calls candidates that are fit for a new opening in the organization.

AI-powered chatbot Robot Vera filters out the applications received for a position to merely 10% of the best suitable ones form all the sources of resumes. It then informs about the job description, schedules and conducts telephonic interviews or video chats.

Robot Vera can evaluate the answers of applicants and perform recruitment tasks almost 10 times faster than humans perform. It can hire employees, handle complex office situations, and even fire them if needed.

5. Replies: Virtual companion chatbots are the ones, which people can flirt with. They can even complain or talk loud about their failed relationships. Replika helps people to meet their emotional needs and soothes them when they feel anxious or heartbroken and need an inspiring or comforting chat. Users can select various options for self-motivation, depending on their choice.

It has over thirty thousand members on the Facebook group. It lets you feel good especially with the care and compassion received from the virtual companion. Replika mimics the speech and behavior of the user. You can download and teach this app everything about yourself. It can have an in-depth conversation about the things you want to engage in.

Replika can even follow you on social media and continue to ask you some questions.

6. TechCrunch: This smart conversational chatbot gives a personalized experience over the content you want, how frequently you want within the selective topics, authors and type of content available on TechCrunch.

If you wish, to track specific types of articles or the industry-specific development stories and news it serves you with the best and relevant content. There is a lot of content on the internet and you cannot read all and cannot afford to miss what is important for you and your business.

Conversational double intent lets you get info on two searches at a time e.g. news on Mahindra and Tata. Get personalized news recommendations

TechCrunch customizes to the user’s choice and helps companies create a brand image. Sending the content that the user enjoys lets them relate to the products and services they provide. Companies get traffic from people interested in their products and the target customers automatically reach out.

7.BabyCentre UK: It belongs to Johnson & Johnson a reputed name in childcare. This bot helps query resolution about pregnancy and childcare. It can calculate the due date of would-be mothers and guide them for preparing for childbirth. Many articles are available on self-care for moms on all stages of motherhood.

BabyCentre UK’s facebook messenger Bot responds to the questions for a concern area the parent faces for different age groups, it asks for the child’s age and problem. Personalized bits of advice suggested by the bot helps to a great extent. Targeted content adds to illustrate the answers given by the bot.

They have information on how to get pregnant, receive weekly articles during pregnancy, health care of mother and baby, when to call a doctor for your baby, why your baby does not sleep, and you can share your opinion in the community.

If the toddler is weaning, it can suggest if the child is ready for solid food and extends the conversation by asking other indications they should check out. E-mail content received by the parents is personalized as per the child’s age opted by them.

The BabyCentre’s bot could avoid the spam filters and achieve a read rate of 84% and a higher engagement rate than the e-mail channels.

8.Acebo:  It is a bot that tracks expenses, checks to-do lists, and intelligent task management to improve the productivity and efficiency of the team. The most convenient way to store the expense records, images and receipts to export at the selected date to the accounting system or expense format. Find the tasks, expenses, polls, and results in a central and easily accessible location.

You can personalize the survey, create engaging surveys such as emotion-enabled surveys, conventional surveys, chat-based surveys, and automatically track sections of feedback received from customers.

9.Instalocate: This chatbot saves you from reading complex customer rights documents of various airlines. Get a refund from airlines in case of delayed or canceled flights and even overbooking. Yes, this is legal airlines owes you the compensation and in the currency not some coupons.

It is simple to use just track your flight with few details like airlines, flight no. and the date of travel. The chatbot notifies you automatically to apply for the compensation once you are eligible.

It provides you a stress-free travel experience with the information Instalocate shares with the user. Flight-related information like delay alerts, security wait time, web check-in, baggage allowance, etc. You can inform your friends and family while you are onboard and helps to get you a cab as soon as your flight lands.

Instalocate is your travel assistant available 24×7 that plans travel, books flights suggests where you can eat or stay, updates you with flight details in real-time.

10.Watson Assistant: IBM a leader in AI space developed this advanced chatbot. It holds the content of varied industries and is pre-trained for industry-specific. It uses data content relevant to that industry. It can understand historical chat, call logs, search and respond from the knowledge base.

Furthermore, it inquires for more clarity from the customer to serve them better. It can decide on its own when to direct the user to human representatives. Level one work is repetitive is taken care of by the Watson Assistant. The bot is smart enough to recommend for the training it requires improving on its conversational abilities.

Watson Assistant can be part of your company website, messaging channels, customer service tools adapted, and your mobile apps. The chatbot offers a visual dialog editor making your zero experience of coding your power in developing a new feature.

How Chatbots are becoming our need and reliable partners?

Whether business or personal life we have too many things to handle and an intelligent friend like Chatbot is a relief in heck. How badly a human need someone to take care of them yet not interrupts in their personal space.

Chatbots are digital friends, assistants, planners, tutors, therapists, and partner in day-to-day life. Book flights, hotels, cabs, dinner, medical checkups, listen to music, do the shopping for clothes, cosmetics, groceries, buy insurance, get educated, or perform financial and banking transactions.

There are bots that you can use on your website, Facebook page, Skype, to speed business process. Lakhs of bots and over 23,000 skills makes it interesting and challenging for the programmers to create unique solutions.

To create innovative chatbots, identify a unique problem or need, chart out the probable solutions, break down in tasks, what and how can you automate, are your data ready, and can it serve multiple industries or the selected one with features that do not exist.

Closing Thoughts:

Intelligence is mandatory for innovation in Artificial Intelligence technology. Chatbots got created to reduce human interaction, conflicts, and arguments but on the contrary, the same attributes of human nature are the food for innovation. There are always good ideas that can be improved so are the systems. The future of chatbots is the conversations predicted to save $8 billion per annum by 2022.

Virtual Assistants - Alexa, Siri, Google Assistant

Siri was introduced as a feature of the iPhone 4S in 2010. While it could only answer simple questions such as “What’s today’s weather like?” and “Who is Barack Obama?”, users praised the potential of the new voice assistant. Quite a feat for that time for a virtual assistant.

Expectations were high, and Siri fell short. Users complained about inaccurate responses to simple questions or commands. If Siri didn’t know the answer to a question, she’d crack a bad joke, which can seem like an unacceptable excuse for not having the ability to answer a question.

While Apple made improvements to its voice assistant, it wasn’t able to meet a lot of high expectations, and that frustrated users.

Alexa

Three years later, Amazon introduced its own voice assistant named Alexa, and it was instantly pitted against Apple’s alternative. Users observed that Alexa was quicker with responses, and was answering more questions right than wrong. Alexa fell short next to Siri when it comes to the fluidity and flow of requests and conversations. Siri could respond to commands better, and it had no problems understanding multiple sentence structures that conveyed the same message.

In 2016, Google came out with an answer to Siri and Alexa in the form of Google Assistant. It became the gold standard for how natural language processing (NLP) should be implemented with a voice assistant. The drawback of Google Home was that it didn’t have the broad integrations that Alexa had with Amazon’s devices.

These three voice assistants are the most popular in the market and each of them has their own strengths and weakness. But, how exactly do they stand against each other? 

The main tests we will conduct for these voice assistants are commands, conversation flow, music requests, home automation, and technology. MKBHD and Undecided with Matt Farell have given us interesting demonstrations and questions that can be used to test each of these three voice assistants. Let’s compare them using the following parameters:

Commands

Voice assistants started off as devices that could answer simple questions such as the time and the weather. Accuracy of response is key here and speed is an additional bonus.

What’s the weather?

Siri, Alexa, and Google Home have no problem answering this. Google tends to have a slight delay in its response generally, but nothing that could test a user’s patience.

How far away is London?

Siri and Google answered this right in miles as the crow flies, while Alexa provided an inaccurate response, or the answer to a different London (there are 29 places in the world called London). 

Conversation Flow 

When humans have conversations, the talking points build naturally and flow from one topic to another seamlessly. For a voice assistant, understanding context while having a conversation is key. 

Conversation

The following questions were asked one after the other to each voice assistant separately.

Who is the 45th President of the United States?

All three voice assistants provide the right answer. Siri cites the source and asks users if they’d like more information.

Where is he from?

When asked immediately after the previous question, Siri and Google fail. Alexa seems to handle context better than its two competitors.

Music

Since all voice assistants communicate with speakers, they need to understand song, artist and album requests. But before we get into their ability to play a track on-demand, its important to note that each voice assistant only plays music from a select set of streaming services. Alexa wins here as it plays from most major services. Google works only with Google Play Music, YouTube Music, Spotify, and Deezer. And Siri, not surprisingly, only plays from Apple Music.

Play Get Lucky by Daft Punk

Simple task. No losers here.

Play the song that goes “like the legend of the phoenix”

Alexa fails here while Siri and Google Assistant get it right.

Home Automation

Home automation refers to command-based control over home appliances such as fans, den lights, television, heaters, etc. Here’s how the voice assistants fared with the following two questions.

Turn off the den lights

All assistants successfully turned the lights off. 

Set the room temperature to 70 F

Google Assistant and Siri got this right, while Alexa adjusted the room temperature to a value between 65 and 70. 

Technology

Siri primarily works on Natural Language Processing (NLP) integrated with Machine Learning (ML), and voice recognition. Alexa operates on similar tech such as Automated Speech Recognition (ASR), and Natural Language Understanding (NLU). The technology isn’t too different from google either, its voice assistant employs NLP and ML.

Yes, the three voice assistants use ML and NLP to understand what the user is saying and to make suggestions or respond to the user’s language input. While the primary technology is the same or at least similar, the end result is what separates the three. As observed in the tasks assigned to them earlier, certain aspects of each voice assistant’s tech, such as the ability to understand speech patterns and words,  give them an advantage and a disadvantage.

Conclusion

The aim isn’t to be diplomatic, but there isn’t exactly a winner among the three. All the voice assistants can, for the most part, do the same things. Alexa has the largest home-integration options among the three, while Google Assistant and Siri are a lot more natural to talk to. 

Virtual Assistants

If you’re big on home automation and having wide music streaming options, Alexa is the voice assistant for you.

If you find yourself comfortable with Google’s streaming services such as Google Music and Youtube, Google Assistant is a smart pick. It also comes with a formidable range of home automation.

And finally, if your household is equipped with Apple’s products, it’s a no brainer to pick Siri, who’s device also has the best speakers among the three. Siri also has an advantage concerning privacy, as it encrypts all data, unlike its competitors that use it for targetted ad campaigns.

As a consumer, your goal is to see which one of these fits your requirement and aligns with what you’re looking for from a voice assistant.

Understanding What Is Conversational AI

For the last couple of hundred years, the total of what correspondence has been verbal, composed, or visual. We talked with our mouths, hands, and utilizing different mediums like braille or a PC. Discussions, specifically, required two distinct things.

Various people and an approach to impart. Things have since taken a noteworthy improvement. We have now opened better approaches to discuss legitimately with our innovation in a conversational setting utilizing a conversational chatbot.

Conversational AI alludes to the utilization of informing applications, discourse-based collaborators and chatbots to computerize correspondence and make customized client encounters at scale. Countless individuals use Facebook Messenger, Kik, WhatsApp and other informing stages to speak with their loved ones consistently. Millions more are exploring different avenues regarding discourse-based colleagues like Amazon Alexa and Google Home.

Applications of Conversational AI

Accordingly, informing and discourse-based stages are quickly uprooting conventional web and portable applications to turn into the new vehicle for intuitive discussions. At the point when joined with robotization and man-made reasoning (AI), these associations can interface people and machines through menial helpers and chatbots.

However, the genuine intensity of conversational AI lies in its capacity to all the while complete exceptionally customized connections with huge quantities of individual clients. Conversational AI can on a very basic level change an association, furnishing more methods for speaking with clients while encouraging more grounded communications and more noteworthy commitment.

Human-made consciousness is a term we’ve started to turn out to be exceptionally acquainted with. When covered inside your most-loved science fiction motion picture, AI is currently a genuine, living, powerhouse of its own.

Conversational AI is in charge of the rationale behind the bots you manufacture. It’s the cerebrum and soul of the chatbot. It’s what enables the bot to carry your clients to a particular objective. Without conversational AI, your bot is only a lot of inquiries and answers.

Conversational AI

Few Examples Of Conversational AI

Facebook Messenger

Facebook has bounced completely on the conversational trade temporary fad and is wagering enormous that it can transform its mainstream Messenger application into a business informing powerhouse.

The organization originally incorporated shared installments into Messenger in 2015, and after that propelled a full chatbot API so organizations can make cooperations for clients to happen inside the Facebook Messenger application. You can request blooms from 1–800-Flowers, peruse the most stylish trend and make buys from Spring, and request an Uber, all from inside a Messenger talk.

Operator

Administrator considers itself a “demand organize” expecting to “open the 90% of business that is not on the web.” The Operator application, created by Uber fellow benefactor Garrett Camp, interfaces you with a system of “administrators” who act like attendants who can execute any shopping-related solicitation.

You can request show passes, get blessing thoughts, or even get inside plan proposals for new furnishings. Administrator is by all accounts situating itself towards “high thought” buys, greater ticket buys requiring more research and skill, where its administrators can increase the value of an exchange.

Administrator’s specialists are a blend of Operator workers, in-store reps, and brand reps. The organization is additionally creating man-made consciousness to help the course ask for. Almost certainly the administration will wind up more astute after some time, joining AI for productivity and human mastery for quality suggestions.

Amazon Echo

Amazon’s Echo gadget has been an unexpected hit, coming to over 3M units sold in under a year and a half. Albeit some portion of this achievement can be ascribed to the gigantic mindfulness building intensity of the Amazon.com landing page, the gadget gets positive surveys from clients and specialists the same and has even incited Google to build up its own adaptation of a similar gadget, Google Home.

What does the Echo have to do with conversational business? While the most widely recognized utilization of the gadget incorporates playing music, making educational inquiries, and controlling home gadgets, Alexa (the gadget’s default addressable name) can likewise take advantage of Amazon’s full item inventory just as your request history and brilliantly complete directions to purchase stuff. You can re-request normally requested things, or even have Alexa walk you through certain alternatives in buying something you’ve never requested.

Snapchat Discover + Snapcash

Brands are falling over themselves to connect to Snapchat, and the ultra-well known informing application among youngsters and Millennials has as of late been offering some enticing sign that it will end up being a considerably all the more convincing internet business stage sooner rather than later.

In 2015, Snapchat propelled Snapcash, a virtual wallet which enables clients to store their charge card on Snapchat and send cash between companions with a basic message.

While this was a restricted test, it demonstrates that Snapchat sees potential in empowering direct trade (likely satisfied through Snapcash installments) inside the Snapchat application, opening the entryway to many fascinating better approaches to brands to interface and offer items to Snapchatters.

AppleTV and Siri

With a year ago’s invigorate of AppleTV, Apple brought its Siri voice partner to the focal point of the UI. You would now be able to ask Siri to play your preferred TV appears, check the climate, look for and purchase explicit kinds of motion pictures, and an assortment of other explicit errands.

Albeit a long ways behind Amazon’s Echo as far as expansiveness of usefulness, Apple will no uncertainty grow Siri’s joining into AppleTV, and its reasonable that the organization will present another adaptation of AppleTV that all the more legitimately contends with the Echo, maybe with a voice remote control that is continually tuning in for directions.

Businesses and conversational AI

Organizations can utilize Conversational AI to robotize clients confronting touchpoints all over – via web-based networking media stages like Facebook and Twitter, on their site, their application or even on voice aides like Google Home. Conversational AI frameworks offer an increasingly clear and direct pipeline for clients sort issues out, address concerns and arrive at objectives.

Both the terms ‘Chatbot‘ and ‘Conversational AI’ have a similar significance.

How It Works To Engage Customers

1) It’s convenient, all day, every day

The greatest advantage of having a conversational AI arrangement is the moment reaction rate. Noting inquiries inside an hour means 7X greater probability of changing over a lead. Clients are bound to discuss a negative encounter than a positive one. So stopping a negative survey directly from developing in any way is going to help improve your item’s image standing.

2) Customers incline toward informing

The market shapes client conduct. Gartner anticipated that ‘40% of versatile collaborations will be overseen by shrewd specialists by 2020. ’ Every single business out there today either has a chatbot as of now or is thinking about one. 30% of clients hope to see a live visit alternative on your site. 3 out of 10 shoppers would surrender telephone calls to utilize informing. As an ever-increasing number of clients start anticipating that your organization should have an immediate method to get in touch with you, it bodes well to have a touchpoint on a detachment.

3) It’s connecting with and conversational

We’ve just lauded the advantages of having a direct hotline for clients to contact you. Be that as it may, the conversational angle is the thing that separates this strategy from some other.

Chatbots make for incredible commitment devices. Commitment drives tenacity, which drives retention — and that, thus, drives development.

4) Scalability: Infinite

Chatbots can quickly and effectively handle an enormous volume of client questions without requiring any expansion in group size. This is particularly helpful on the off chance that you expect or abruptly observe a huge spike in client questions. A spike like this is a catastrophe waiting to happen in case you’re totally subject to a little group of human operators.

How Businesses Can Use Conversational AI

Your business is speaking with a client for the duration of the time they’re utilizing your item. As far as we can tell conveying conversational AI answers for undertakings, we’ve seen that some utilization cases can use such innovation superior to other people.

Our rundown of the best performing use cases is underneath:

  • Ushering a client in (Lead Generation): Haptik’s Lead Bots have seen 10Xbetter change rates contrasted with standard web structures.
  • Answer questions and handle grumblings when they come in (Customer Support): Gartner predicts that by 2021, 25% of endeavors over the globe will have a remote helper to deal with help issues.
  • Keeping current clients glad (Customer Engagement): Our customers have seen a 65% expansion in degrees of consistency essentially by stopping an intuitive utility chatbot inside their application.
  • Learning from clients to improve your item after some time (Feedback and Insights): Customers are 3X bound to impart their input to a Bot than fill study structures.

Organizations are no special case to this standard, as an ever-increasing number of clients presently expect and incline toward talk as the essential method of correspondence, it bodes well to use the numerous advantages Conversational AI offers. It’s not only for the client, but your business can also decrease operational expenses and scale tasks hugely as well.

By guaranteeing that you’re accessible to tune in and converse with your client whenever of the day, Conversational AI guarantees that your business consistently wins good grades for commitment and availability. So, Conversational AI works all over the place.

Any business in any space that has a client touchpoint can utilize a Conversational virtual specialist. It’s better for clients and for the business. Nothing else matters.